Sam opens an email from Elena, a client. The subject is “Updated proposal for Friday”. Her message is short, but it contains several requests. “Could you send prices for both a six-month and a twelve-month contract? Please keep the current start date. Also, could you confirm whether training is included? We need the updated proposal by 10 a.m. on Friday so we can review it before our afternoon meeting.” Before replying, Sam makes a short list: add two prices, keep the start date, explain the training cost, and send the proposal by Friday morning. He notices that the deadline is not the meeting time. Elena needs the document earlier so her team can prepare. He also checks the question about training instead of assuming it is included. Sam asks Alex to update the prices while he checks the training cost. Now they both know what to do and when it must be ready.

Numa reunião, uma decisão está a ser tomada com informação que sabes estar desatualizada. Pede a vez, apresenta o que sabes e explica porque muda a decisão. Um colega discorda em frente a todos. Mantém a tua posição sem endurecer e propõe uma forma de verificar quem tem razão.

Depois de uma reunião confusa, escreves à equipa a resumir o que ficou decidido. Escreve 3 a 6 frases em inglês. Resume a decisão, diz quem faz o quê, indica prazos e assinala o ponto que ficou por resolver.