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Inglês para situações reais
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professional
Dental Essentials
Receber, explicar tratamentos e acompanhar pacientes internacionais.
English by Design
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Módulo 1Speaking
Receber o paciente na clínica
A1 · Imperative
Ouvir
Vais ouvir uma rececionista a contar como recebe um paciente na clínica dentária.
Velocidade
Depois de ouvires o áudio, se tiveres dificuldade em acompanhar, podes ler o texto como apoio.
I work at the front desk of a dental clinic. When a patient arrives, I greet them and check their name and appointment time. This morning, a new patient came in for a check-up. He looked a little nervous, so I spoke slowly and explained what would happen next. First, I checked his phone number and gave him a short form to complete. It asked about his health, any medicines he takes, and any allergies. Then I showed him where to sit. The dentist was running about ten minutes late, so I let him know. While he waited, I offered him some water. When the dentist was ready, I walked with him to the treatment room. By then, he seemed more comfortable.
Ler
It's Monday morning, and Anna arrives for her first appointment at a dental clinic. She speaks English and knows only a little of the local language. At reception, Mia checks her name and appointment time. Then she asks, “Would you prefer to speak English during your visit?”
Anna says yes. Mia gives her a short form and explains what to include: contact details, any medical conditions, medicines and allergies. One question is unclear, so Anna asks for help. Mia explains it in simple words and gives her time to finish.
Before Anna sits down, Mia asks if she has any pain today. Anna mentions a sore tooth on the left side. Mia notes this for the dentist. She then explains that the dentist is with another patient and the wait is about five minutes. Anna knows what will happen next and where to wait. She takes a seat near the reception desk.
Falar
Chega um paciente estrangeiro sem marcação, com dor, numa manhã já cheia.
Percebe a urgência, explica a agenda real e encontra uma solução possível.
Ele insiste que não pode voltar noutro dia. Mantém a calma, propõe alternativas concretas e não prometes o que não podes cumprir.
Escrever
Escreves a um paciente estrangeiro cuja consulta teve de ser mudada de hora.
Escreve 3 a 6 frases em inglês. Explica a mudança, pede desculpa, propõe duas alternativas e pede confirmação.
Consolida
Prática
Responde em voz alta:
- Good morning, do you have an appointment with Dr. Silva?
- Could you please confirm your full name and date of birth?
- Please take a seat. The dentist will call you in a moment.
Conversa com a MIA, com correção e feedback · incluída no English by Design
No English by Design, praticas esta situação numa conversa com a MIA, recebes correção e voltas a tentar.
Exemplo ilustrativo · Conversa com a MIA · incluída no English by Design
1 · Dizes a frase
Tu
«I will send you the proposal until Friday.»2 · A MIA corrige e continua a conversa
MIA
Para um prazo, diz «by Friday»: «I will send you the proposal by Friday.»MIA (como cliente)
«Great. What will the proposal include?»3 · Respondes
Tu
«It will include the price and the delivery dates.»