At 10 a.m., Sam receives a message from his manager, Maya. The subject is “Tomorrow’s project meeting”. He opens it and reads: “Hi Sam, we’re meeting at 9:30 tomorrow to discuss the customer project. Please send me a short update by 3 p.m. today. Include what you’ve finished, what you’re working on and anything that might cause a delay. You don’t need to send the full report. Please also read the notes from our last meeting. The link is below. Thanks, Maya.” Sam checks the message again before replying. The meeting is tomorrow, but his update is due today. He has two tasks: send the update and read the notes. He puts both in his calendar. Then he replies, “Hi Maya, I’ll send my update by three and read the notes before tomorrow’s meeting.” He keeps his reply short because the request is clear. He does not need to ask a question.

Recebeste um email longo de um cliente com três pedidos misturados e um prazo pouco claro. Ligas para esclarecer. Resume o que percebeste e pergunta o que é prioritário, em vez de dizeres que sim a tudo. Ele quer as três coisas para a mesma data. Explica o que é realista, propõe uma ordem e fecha com um prazo que consegues cumprir.

Recebeste um email de um cliente com três pedidos e um prazo impossível. Escreve 3 a 6 frases em inglês. Confirma que recebeste, resume os três pedidos por palavras tuas, diz o que consegues para a data e propõe datas para o resto.