Daniel arrives at the agency with a clear budget but no knowledge of the local area. Before showing him any properties, Mia asks about his daily routine. He works near the station and sometimes comes home late. A short journey matters more to him than a large living room. Mia checks what he means by “near the centre”. Does he want to walk to work, or is a short bus ride fine? She also asks whether his budget includes bills. These questions help her choose suitable flats. She suggests two options. The first is smaller and cheaper. The second is quieter and has parking, but costs €100 more each month. “If you tell me which matters more, space or location, I can narrow the search,” she says. Before Daniel leaves, Mia confirms the viewing time and checks his phone number. She sends him the agency address and a short summary of both flats.

Um cliente estrangeiro chega com uma ideia de casa que não existe no orçamento dele. Percebe o que ele procura de facto e o que é essencial e o que é acessório. Ele insiste no valor que viu num site estrangeiro. Explica o mercado local sem o desiludires e propõe uma alternativa concreta.

Respondes a um cliente estrangeiro cujo pedido não encaixa no que tens disponível. Escreve 3 a 6 frases em inglês. Mostra que percebeste o que ele procura, explica o que existe de facto, apresenta uma alternativa e propõe visita.