WHY THE FIRST SPLIT DIDN'T WORK We divided the work by task: I took the calls and the report, Sofia took the slides. It looked fair on paper. In practice, we were both contacting the same clients without realising it, and twice a client got two different answers to the same question. The problem wasn't effort, it was overlap. When two people can both touch the same piece of work, something eventually falls through the middle, because each assumes the other has it. So we split by client instead: I own clients A to L end to end, Sofia owns M to Z. Whoever owns the client does the whole thing for them — calls, report, slides. It's not an even split; her list is longer than mine. But there's no overlap left, and no client gets two answers anymore. Perguntas: 1. What went wrong with splitting the work by task? 2. What does splitting "by client" mean here? 3. Why does the writer accept an uneven split?

A primeira divisão do trabalho não resultou porque houve sobreposição com um cliente. Propõe uma nova forma de dividir o trabalho que resolva esse problema.

Situação: a última divisão do trabalho criou sobreposição com um cliente e um colega recebeu duas respostas diferentes. Escreve a mensagem a propor uma nova divisão que resolva isso.